S M writes:
Just a short note to say thanks for everything over the past three years. When I first moved in, I couldn't understand why the girls who had lived here before had stayed in the same house for so long; it didn't take me long to realise why. I'm not in the habit of writing letters of congratulation as I believe that if you've paid for something then that's thanks enough. However, there are times when people go above and beyond the normal call of duty; over the past three years you and your staff, in particular Phil, have consistently done just that. Whether it has been just a simple fuse or a more complicated matter, you have always been prompt to call, courteous and helpful. Many thanks for everything.
C N writes:
During the year you have been very friendly to all of us living at this house and you have been extremely helpful in sorting out any problems we have encountered. We have been very happy with the standard of care we have received from you and we are pleased to be staying with you again next year at another of your properties.
J L writes:
We have found you and your staff to be cheerful and friendly and you have always dealt with our problems quickly and efficiently. We only hope that whoever we rent from next year is half as capable and enthusiastic.
J W writes:
We are writing to thank you for all your prompt help during our 2 years here. You have made us feel very welcome and Phil has done his utmost to make sure we have been comfortable. He has always been willing to help and all our problems have been sorted out swiftly. We hope that the next tenants will enjoy the house as much as we have. Thank you once again.
B B writes:
After having spent the last year in this house we have no hesitation in recommending you to future tenants. Phil and Steve have been efficient and helpful at all times and we thank you and them for helping to make this a problem-free year.
K M writes:
We have been living at this property for the past year and would like to express our satisfaction with the quality of the accommodation. We have found you to be an excellent landlord who has always been most willing to help. You have been easy to contact and have always answered our calls promptly. Your staff, in particular Phil, have gone out of their way to assist us and have always been kind and courteous. We have no hesitation in recommending you and this property to other students.
J A writes:
Thank you for looking after us this year. During the year we managed to build up a good working relationship with you and especially Phil. We were most impressed when we had a problem one Sunday evening; we telephoned your office and left a message on the answering machine. Within 30 minutes you had contacted us and within an hour Phil was at the house sorting the problem. Although we looked for another of your properties to rent for next year we were, unfortunately, too late as they had all been taken already.